Frequently asked questions

Enter your pickup, drop-off, date, time, and passengers on the homepage. Add waypoints or a return trip if needed, then continue to see fixed prices for each vehicle class.

Yes. The fare shown when you book is the price you pay for that trip, including any return discount applied at quote time. Extra waiting beyond the included grace period, major route changes, or vehicle upgrades may change the total.

You need a verified session to complete a booking — sign in with phone OTP, email and password, or Google. Returning customers keep their trip history under the same account.

Yes. Add a return date and time on the quote form. Return trips receive a discount on the return leg (shown in the quote breakdown).

Yes. Use waypoints on the quote form for ordered stops between pickup and drop-off. The fare includes the full multi-stop route.

You can pay online with Stripe (card) or PayPal at booking, or choose cash to settle with the driver. Online payments are taken when you complete checkout.

No. The fixed quote is what you pay for card or PayPal. Cash bookings are unpaid online and collected offline.

No. All BTSCARS transfers are private hire for your party only — not shared rides.

Your confirmation includes pickup details. For airport arrivals, the driver meets you at the agreed point (typically arrivals / meet & greet with your name). Keep your phone reachable around pickup time.

We offer UK-wide airport transfers. Browse the airports directory for Heathrow, Gatwick, Manchester, Edinburgh, and many more, then deep-link into a quote.

Share your flight number when booking where possible and keep your contact details up to date. Reasonable waiting is included for airport arrivals; if you expect a long delay, contact us as soon as you can so we can adjust the pickup.

Open My trips while signed in and cancel a pending or confirmed booking. Once the trip is on route or completed, online cancellation is no longer available — contact us for help.

Card and PayPal payments for cancelled pending or confirmed bookings are refunded to the original method. Cash bookings have nothing charged online. See the Refund Policy for full detail, including no-shows and billing errors.

Approved online refunds are usually initiated straight away and appear on your statement within about 5–7 business days, depending on your bank or card issuer.

Match passenger count and luggage to the class shown after your quote — from Economy and Standard through First Class, SUV, vans, and minibuses. If you have oversized bags or sports equipment, choose a larger class.

Tell us about child seat needs when you book (notes / WhatsApp backup). Availability depends on the vehicle and local rules; you remain responsible for correct use where required by law.