Terms of Use

Bright Travel Solutions Ltd, trading as BTSCARS (“we”, “us”, “our”).

Email: booking@btscars.com

• Booking: a reservation for transport placed via our website or supported channels.
• You / Passenger: the person booking or travelling.
• Driver: a licensed private-hire driver engaged to fulfil the booking.
• Pickup time: the scheduled date and time on your confirmation (local time at the pickup location).

These Terms apply to bookings you place with BTSCARS. By booking you confirm you are 18+ and authorised to accept these Terms for your party. We provide pre-arranged private hire (not shared ride-hailing).

Accuracy. You must provide accurate names, contact details, addresses, passenger counts, luggage, and any flight or accessibility information.

Confirmation. A booking is confirmed when we issue a booking reference and, where applicable, payment is completed or cash is selected.

Changes. Amendments to time, route, or vehicle are subject to availability and may change the fare. After the trip has started, changes are at the driver’s discretion and may incur extra charges.

Quotes show a fixed fare for the selected vehicle and route (including waypoints and optional return) before you pay. Payment is usually collected at booking via Stripe or PayPal; cash may be offered where available. Charges are in GBP unless stated otherwise. Receipts are provided electronically where we hold your email.

Cancellation and refund rules are set out in our Refund Policy, which forms part of these Terms. In summary: you may cancel pending or confirmed bookings online via My trips; paid card/PayPal bookings are refunded to the original method when eligible. No-shows and trips already underway may not be refundable.

Keep your phone reachable around pickup time. A short grace period applies for standard pickups; airport arrivals typically include reasonable waiting. If the driver attends and cannot reach you, the booking may be treated as a no-show and closed without refund.

Luggage must fit safely in the chosen vehicle. Oversized items may require an upgrade. Child seats depend on availability and local law; you are responsible for correct use where required. Drivers may refuse transport that is abusive, unsafe, or illegal. Seatbelts must be worn where required. Damage or excessive soiling caused by passengers may be charged at cost.

We are not responsible for delays or failures caused by events outside our reasonable control (for example extreme weather, traffic, accidents, road closures, strikes, or security incidents). We will make reasonable efforts to keep you informed.

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded by law. Subject to that, our total liability for a booking is limited to the amount you paid for that booking. We are not liable for indirect or consequential loss (for example missed flights). Always allow sufficient travel time.

We process personal data as described in our Privacy Policy and Cookie Policy. You consent to receive service communications about your booking. Marketing requires separate consent where applicable.

Email booking@btscars.com with your booking reference, what happened, and any evidence. We aim to respond within two business days.

These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, unless mandatory consumer law provides otherwise.

We may update these Terms from time to time. The version published when you book applies to that booking.