Refund & Cancellation Policy

A. Cancellation by BTSCARS

If we cannot provide your booking for a reason within our control (for example driver unavailability or vehicle failure), you receive a full refund of any online payment already taken.

B. Cancellation by you

While your booking is still pending or confirmed, you can cancel it online from My trips. For Stripe or PayPal payments that have already been taken, we initiate a refund to the original payment method. Cash bookings are cancelled with nothing charged online.

Once a trip is on route, picked up, or completed, online cancellation is not available. Contact us if you need help.

C. No-show

If the driver attends the confirmed pickup and you are not present or reachable via the contact details on the booking, the trip may be closed as a no-show and is non-refundable.

D. Billing errors

If you believe you were charged incorrectly, contact us within 7 days with your booking reference. Verified overcharges are refunded for the difference.

• No-shows as described above.
• Delays caused by traffic, weather, major events, or other factors outside our reasonable control (we will still try to minimise impact).
• Completed trips, or cancellations requested after the trip has already started, except where we agree otherwise or law requires.

Eligible card and PayPal refunds are initiated automatically when you (or our team) cancel a paid booking in the product. Approved refunds typically appear on your statement within 5–7 business days; your bank or card issuer may take longer.

You can also email booking@btscars.com with:

• Your booking reference
• What happened and when
• Any supporting screenshots or receipts

If Bright Travel Solutions Ltd cancels on your behalf, we notify you by email or SMS where possible and refund any eligible online payment using the same process.

Questions about a refund or cancellation: booking@btscars.com. See also our FAQ and Terms of Use.